Shipping Policy

Shipping Policy

At Heritage Carry, we want your order to reach you smoothly and quickly. Here's everything you need to know about how we handle shipping.

Where We Ship

We currently deliver to customers across the United Kingdom and United States, with plans to expand to more regions soon.

Processing Your Order

Once your payment is confirmed, our team gets to work preparing your order for shipment. Orders are typically processed within 1–3 business days, Monday through Friday (excluding public holidays).

Processing may take slightly longer during high-demand periods like sales or promotions. As soon as your order ships, you'll receive a confirmation email with tracking details.

Estimated Delivery Times

• United Kingdom: 5–8 business days
• United States: 7–12 business days

Actual delivery times can vary depending on your location, the courier's schedule, customs (for international orders), and unforeseen circumstances like severe weather.

Tracking Your Package

Every order ships with a tracking number, sent directly to your email once it leaves our warehouse. Use it to follow your package right up to your doorstep.

Shipping Fees

Shipping costs are calculated automatically at checkout based on your location and chosen shipping method — you'll always see the total cost before completing your purchase.

Address Accuracy

Please double-check your shipping address before placing an order. Heritage Carry isn't responsible for delays or extra fees resulting from incorrect or incomplete address information provided at checkout.

If Something Goes Wrong

Lost, delayed, or damaged in transit? Reach out to us right away at heritagecarryin@gmail.com and we'll work directly with the courier to sort things out as fast as possible.

A Few Things to Keep in Mind

• Delivery estimates are just that — estimates, not guarantees
• The delivery window begins once processing is complete, not at the time of order
• External factors (weather, courier delays, customs) can occasionally affect timing and are outside our control
• We reserve the right to update this policy as our shipping process evolves

Thanks for shopping with Heritage Carry — we appreciate you, and we're on it until your bag arrives.