Return & Refund Policy

Return & Refund Policy

Your satisfaction matters to us. If something isn't right with your order, we're here to make it easy.

Return Window

You have 7 days from the date of delivery to request a return or refund.

What Qualifies for a Return

• The item arrived damaged or defective
• You received the wrong item
• The product is significantly different from what was described on our site
• The item is unused and in its original condition

What Doesn't Qualify

• Items showing signs of use, wear, or damage caused after delivery
• Products missing their original packaging or tags
• Return requests made after the 7-day window
• Damage caused by improper handling or misuse

Before You Return Something

Make sure the item is:

• Unused and in its original condition
• Accompanied by its original tags and packaging
• Requested within 7 days of delivery
• Paired with proof of purchase (order number or receipt)

How to Start a Return

Email us at heritagecarryin@gmail.com with:

• Your order number
• The reason for your return
• Photos of the item (if damaged, defective, or incorrect)

We typically respond within 24–48 business hours with next steps.

What Happens Next

Once we receive and inspect your returned item, we'll let you know if your refund is approved. Approved refunds go back to your original payment method — processing time depends on your bank or payment provider. Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We're happy to offer a replacement for:

• Damaged items
• Defective products
• Incorrect items received

Contact our support team to arrange an exchange.

Who Covers Return Shipping

If the item arrived damaged, was the wrong item, or was defective, Heritage Carry covers the return shipping cost. For all other eligible returns, the customer is responsible for return shipping.

A Few Reminders

• Please inspect your order as soon as it arrives and report any issues promptly
• Returns that don't meet the conditions above may not qualify for a refund
• We reserve the right to update this policy at any time without prior notice
• This policy may change periodically to reflect improvements in our process

Thank you for shopping with Heritage Carry. We're committed to making things right if something goes wrong.