Frequently Asked Questions (FAQ)
1. What Products Does Heritage Carry Offer?
Heritage Carry offers a curated range of stylish and practical bags, including laptop bags, work bags, tote bags, briefcases, crossbody bags, backpacks, and everyday carry bags for men and women.
2. How Long Does Order Processing Take?
Orders are typically processed within 1–3 business days after payment confirmation. You will receive an order confirmation once your purchase has been successfully placed.
3. How Long Does Shipping Take?
Estimated delivery times are:
- United Kingdom: 5–8 business days
- United States: 7–12 business days
Delivery times may vary depending on your location, courier service, weather, holidays, and other circumstances outside our control.
4. Do You Ship Internationally?
Currently, Heritage Carry ships to selected locations, including the United Kingdom and United States. Shipping availability may vary depending on the destination.
5. Can I Return an Item?
Yes. We accept eligible returns within 30 days of delivery, provided the item is unused, unworn, and returned in its original condition and packaging.
Please review our Return & Refund Policy for complete information about eligibility and the return process.
6. How Do I Request a Return or Report an Issue?
If you need to request a return or report a problem with your order, please contact our customer support team.
Email: heritagecarryin@gmail.com
Phone: +44 7492 071455
Please include your order number and details of the issue. For damaged or incorrect items, photographs may be requested to help us resolve the matter quickly.
7. Can I Cancel or Change My Order?
Orders may be cancelled or changed only if they have not yet been processed or shipped. If you need to make a change, please contact us as soon as possible after placing your order.
Once an order has been shipped, changes or cancellations may no longer be possible.
8. What Materials Are Your Bags Made From?
Our bags are made using carefully selected materials designed to provide a balance of style, durability, functionality, and everyday practicality. Material details may vary by product and are provided on the individual product page where applicable.
9. Are Your Bags Suitable for Everyday Use?
Yes. Our collections are designed with everyday needs in mind, whether you're commuting to work, travelling, carrying a laptop, attending meetings, shopping, or simply looking for a stylish everyday bag.
10. How Can I Contact Customer Support?
You can contact Heritage Carry using the following details:
Email: heritagecarryin@gmail.com
Phone: +44 7492 071455
Our team will be happy to assist you with questions about products, orders, shipping, returns, or other enquiries.
11. How Can I Track My Order?
Once your order has been shipped, you will receive tracking information when available. You can use the tracking details provided to follow your package's delivery progress.
If you have not received tracking information or need assistance with your order, please contact us with your order number.
12. What If My Order Arrives Damaged?
If your order arrives damaged, please contact us as soon as possible after delivery.
Send us your order number, photographs of the damaged product, and photographs of the packaging so that we can review the issue and work toward an appropriate resolution.
Need Help?
If your question isn't answered above, our customer support team is ready to help.
Heritage Carry
Email: heritagecarryin@gmail.com
Phone: +44 7492 071455
We are committed to providing a smooth shopping experience and helping you with any questions regarding your order.