Terms and Conditions
At Heritage Carry, we are committed to delivering your orders safely, efficiently, and as quickly as possible. Please review the following information regarding our shipping process.
Shipping Locations
We currently ship to:
- United Kingdom
- United States
Order Processing Time
Orders are usually processed within 1–3 business days after payment has been successfully confirmed.
Please note:
- Orders are processed Monday through Friday.
- Processing may take longer during sales, promotional periods, or peak shopping seasons.
- You will receive an order confirmation once your purchase has been successfully placed.
- Tracking information will be provided after your order has been dispatched, where available.
Delivery Time
Estimated delivery times are:
United Kingdom
5–8 business days
United States
7–12 business days
Delivery times are estimates and may vary depending on:
- Delivery location
- Courier or shipping service
- Weather conditions
- Public holidays
- Peak-season demand
- Unforeseen shipping delays
Tracking Information
Once your order has been shipped, we will provide tracking information where available.
Please allow some time for the tracking information to update after your package has been handed to the carrier.
If your tracking information has not updated for several business days, please contact us for assistance.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location, order size, and selected shipping method.
Any applicable shipping costs will be shown before you complete your purchase.
Incorrect Address Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Heritage Carry is not responsible for delivery delays, returned packages, or additional shipping charges resulting from incorrect or incomplete addresses.
If you have entered an incorrect address, please contact us as soon as possible. We will do our best to assist, but changes cannot be guaranteed once an order has been processed or dispatched.
Lost, Delayed, or Damaged Orders
If your order is lost, significantly delayed, or arrives damaged, please contact us as soon as possible.
For damaged items, we may request photographs of the product and packaging to help us investigate the issue with the shipping carrier.
We will work with the relevant delivery provider to resolve eligible shipping issues as quickly as possible.
Important Notes
- Delivery times are estimates and are not guaranteed.
- Delivery time begins after your order has been processed and dispatched.
- Delays caused by courier services, weather, public holidays, customs, or circumstances beyond our control may occur.
- Customers are responsible for providing correct delivery information.
- Once an order has been dispatched, delivery is handled by the selected shipping carrier.
- Additional delays may occur during periods of high order volume.
Contact Us
If you have any questions about shipping, delivery, or your order, please contact Heritage Carry:
Email: heritagecarryin@gmail.com
Phone: +44 7492 071455
We will be happy to assist you with your enquiry.